Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Immediate Opening for a Senior Service Advisor Earning Potential 150K Year
Monmouth Junction, NJ
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What sets Route 1 Hyundai apart from the competition? We are a family-focused, performance-motivated, values-driven company. As a locally owned and operated company, we believe in our people and in serving our clients.
Route 1 Hyundai hires exceptional people to provide an extraordinary experience for everyone who steps foot on our lot. This isn’t another job but a chance for you to take control of your future and your career. Our teams develop and grow from within through training, mentorship, and self-motivation. With the right attitude and work to back it up, Route 1 Hyundai is a place to build your future your way.
About Us:
We offer our Service advisors Commission paid weekly, CSE bonuses, and monthly spiffs
Employee purchase program on both new & pre-owned cars
Employee Parts & Service Discounts
Medical, Dental & Vision Insurance, life insurance, long-term & short-term disability
We offer a company-matched 401K
Paid time off, Vacation, Sick/Personal time
Ongoing training and development
Room for advancement into management
What You’ll do each day:
Check in each client with a detailed vehicle walk-around in the service drive using a tablet, review open campaigns & recalls, and the client's requested services. This may include declined work from a previous visit.
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Document vehicle problems by listening to customers describe them and by asking probing questions.
Maintain contact with customers throughout the day- keeping customers informed of the status of their vehicle repair (i.e. 10:00 am, 2:00 pm & 4:00 pm updates). This will be done via text, email, and/or phone calls.
Communicate the cost of repairs, including parts & labor.
Contact warranty companies as needed.
Monitor your customer's vehicle throughout the day, ensuring repairs will be completed on or before the promised time.
Properly document the customer’s declined repairs, additionally, review any past declines for discussion with the customer on their current visit.
Educate customers on the values and benefits of proper vehicle maintenance, i.e., reducing carbon footprint, improving fuel economy, and extending the life of their vehicle.
Schedule follow-up visits and remind customers of our Customer Service Surveys.
About you:
3+ years as a service advisor/writer
3+ years of customer service
Service Scheduler experience is a plus
Job Type: Full-time
Pay: $65,000.00 - $150,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday
Rotating weekends
Weekends as needed
