Overall Summary
Dealership Support Staff
Education
High School
Experience
1-3 years
Additional Information
Assistant Service Manager — Automotive Service
We are seeking an experienced Assistant Service Manager or Service Advisor to support our automotive service department and deliver an exceptional guest experience.
Responsibilities
Assist with the daily operations of the service department.
Provide professional, knowledgeable, and friendly customer service.
Review technician inspections and recommend necessary maintenance and repairs.
Effectively sell additional recommended services while building customer trust.
Use photos, videos, and digital vehicle inspections to clearly explain vehicle needs to guests.
Communicate repair recommendations in an easy-to-understand manner.
Assist with estimates, repair orders, scheduling, and workflow.
Work closely with technicians and Service Advisors to ensure quality and timely repairs.
Support customer satisfaction, sales, and retention goals.
Qualifications
2+ years of automotive service experience, preferably as a Service Advisor or Assistant Service Manager.
Strong knowledge of automotive maintenance and repair.
Proven ability to sell recommended services.
Experience with digital inspections, photos, and videos.
Excellent communication, customer service, and organizational skills.
Ability to work in a fast-paced team environment.
Valid driver's license.
The ideal candidate is a customer-focused automotive professional who can educate guests, build trust, and confidently recommend the services their vehicle needs. Military Veteran Friendly.