Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
You can also visit our website – https://www.findlayhyundaiprescott.com
Careers page – https://careers.hireology.com/findlayhyundaiprescott
Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.
Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.
As a Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply!
Benefits:
• Great working environment
• Paid Training
• Generous incentive and bonus programs
• Paid Vacations
• Medical
• Dental and Vision insurance
• 401K
Responsibilities:
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
Qualifications:
• CDK EXPERIENCE REQUIRED
• MINIMUM 2 YEARS AS SERVICE ADVISOR AT A DEALERSHIP REQUIRED
• Organized and friendly personality
• Knowledge of dealership drive lane
• Valid in-state driver's license
