A technician capable of diagnosing and repairing most systems of the automobile, with little guidance or support from an A-Tech, Shop Foreman, or Team Leader. Efficient and effective at on the job learning to apply to new vehicles and technology when concerns arise. Improved diagnostic skills through training & experience, and competent in complex mechanical repairs.
High School
1-3 years
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Description
Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Essential Duties include the following (other duties may be assigned):
• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
Qualifications
• Previous experience at an automotive dealership
• Strong understanding of the service drive
• Dexterity, requiring a steady hand, excellent hand-eye coordination
• Mechanical and troubleshooting skills
• Excellent customer service skills
• Basic computer competencies
• Positive, friendly attitude, along with a customer service mentality
• Enjoy working in a fast-paced environment
• Ability to learn new technology, repair and service procedures and specifications
• Able to operate electronic diagnostic equipment
• Able to lift up to 50 pounds
• Valid driver's license and clean driving record
• Pass drug testing, MVR/Insurability, background investigation/interview
Hyundai welcomes experienced technicians from other OEMs. The program allows technicians with training from an industry-recognized source, other than Hyundai, to test out of certain Hyundai instructor-led technical training courses, provided they meet certain requirements.
