Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
You can also visit our website – https://www.korumhyundai.com
Korum Hyundai in Puyallup, WA, is seeking an experienced Service Advisor to join our team.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before scheduled maintenance.
The pay is comprised of a base pay plus variable pay.
The estimated pay range is $60,000 to $75,000 annually based on performance
Service Advisor Responsibilities:
• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage, and the history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
Service Advisor Requirements:
• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Experience as a service advisor, assistant lane manager, or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology, repair, and service procedures and specifications
• Minimum of 1 year in a service department
• Ability to lift 50 pounds and work on your feet for extended periods
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent
• Valid Driver's License with an acceptable driving record
Korum Automotive Group offers a comprehensive benefits package that includes:
• Medical / Dental / Vision
• Paid Time Off
• Employer-paid life Insurance
• Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
• Employee Assistance Program (EAP)
• Paid Holidays
• 401(k) Salary Deferral Plan with Employer Match
• Vehicle Purchase Discount Program
• Discounts on Parts and Service
• Employee Events and Recognition
• Company-Paid Uniforms for Specified Positions
• Paid Training Based on Position
Other Potential Compensation:
• Discretionary Bonuses
• Incentive Awards
• Employee Referral Bonuses
• Years of Service Award Bonuses
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
