Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
You can also visit our website – https://www.normreeveshyundaiirving.com
Job Details
Description
Location: Irving, TX (Onsite) |Full Time
We are seeking a customer-focused and driven Service Advisor to join our team. As a key point of contact between our guests and service department, you will play a critical role in delivering a premium service experience that reflects the Hyundai and Genesis brands. The ideal candidate has prior automotive service advising experience or a background in customer service or sales, and is comfortable working in a performance-driven environment.
What You’ll Do:
Greet customers promptly and provide a warm, professional service experience
Listen to customer concerns and accurately document vehicle issues and service needs
Communicate recommended services, timelines, and pricing clearly and effectively
Recommend additional services and maintenance when appropriate
Coordinate with technicians to ensure accurate diagnosis and quality repairs
Provide updates to customers throughout the service process
Review completed work with customers and ensure satisfaction prior to vehicle delivery
Maintain detailed and accurate service records
Follow all dealership and manufacturer processes and standards
What You’ll Need:
• Previous Service Advisor experience required (Hyundai/Genesis or similar brand a plus)
• Strong customer service and sales skills
• Ability to work in a fast-paced, team-oriented environment
• Valid driver’s license with a clean driving record
• Ability to learn and utilize dealership management systems
• Honesty, empathy, and exceptional communication skills
Benefits & Employee Perks:
• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts
Tips for a Successful Application & Interview Process:
• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished
• Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit
• Dress to Impress – First impressions count. Dress professionally and bring your authentic self
• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.