Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
SERVICE ADVISOR
Salary Range:
$50,000.00 To $200,000.00 Annually
You can visit our website here - https://www.hyundaioflosangeles.com/careers
Fastest growing dealership in the entire country! We look for the best, we train the best & we're ready to invest in your future!
WE OFFER:
• Excellent medical, dental, vision options
• 401k options available
• Life insurance
• Employee discounts
RESPONSIBILITIES:
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS:
• MUST HAVE PREVIOUS EXPERIENCE at automotive dealership!!!
• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check
• Fluency in Korean is a plus
