Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
Are you a "people person" with a passion for cars? Join our fast-paced service team where you’ll be the primary bridge between our customers and our expert technicians.
What You’ll Do:
Manage the Schedule: Take inbound calls to facilitate service appointments and maintain the dealership’s daily workflow.
Customer Outreach: Perform outbound "service campaign" calls to remind clients of upcoming maintenance or follow up on "no-show" appointments.
Problem Solve: Act as a customer advocate, answering basic service questions and coordinating with technicians to provide real-time repair updates.
Digital Communication: Respond to inquiries via phone, text, online chat, and email using our [CRM/DMS] software.
Who We’re Looking For:
Communicators: You have excellent telephone etiquette and the ability to explain technical repairs in simple, friendly terms.
Tech-Savvy Professionals: You are proficient with CRM software and basic computer programs.
Detailed Multi-taskers: You can handle high call volumes while accurately documenting customer records and repair orders.
Experience: Prior experience in a call center or automotive service environment is preferred but not required—we provide paid training!.
Why Join Us in 2026?
Competitive Pay: Typical roles in 2026 range from $35,000 to $45,000 annually, often with performance-based bonuses.
Growth Opportunities: We promote from within to roles like Service Advisor or BDC Manager.
Modern Benefits: Full health/dental/vision coverage, 401(k) matching, and Paid Time Off (PTO).