Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Automotive Service Advisors Wanted!
Rick Case Hyundai/Genesis in Duluth GA is seeking customer service orientated experienced Service Advisors to join the team!
If you thrive on challenge, possess high energy, are committed to hard work and want to be paid based upon performance you may be the individual we are seeking!
Our mission is to be a recognized leader in the automotive industry by challenging ourselves to meet the highest standards of quality, innovation, integrity, and customer satisfaction. Over the last 62 years, we’ve established a reputation of success, respect, and integrity with both our customer and employees.
What We Offer:
PTO after 90 days
Team environment - everyone here wants and encourages others to succeed! Bilingual candidates encouraged to apply!
Great benefits package includes medical, dental, vision, 401K
Duties:
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationships with the customers
Requirements
MUST HAVE SERVICE WRITING EXPERIENCE
Prior automotive experience
CDK experience preferred
Superior communication and customer service skills
Excellent follow-up skills
Maintaining a positive, can-do attitude
Valid Drivers License and clean record – Pre-Employment Background Check Required
Rick Case is a Drug FREE workplace – Pre-Employment Drug Screening Required
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
