Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Our Service Center operates Monday through Friday, with hours until 5:30 PM, providing a consistent weekday schedule. If you are looking to grow your career with a well-established and expanding automotive organization, we encourage you to apply.
What We Offer
Medical, Dental, & Vision Insurance
Teladoc Membership (Free 24/7 access to US physicians)
401K Plan, early enrollment available
Paid time off and vacation (Earn 3 days PAID vacation after just 6 months!)
Growth opportunities
Employee vehicle purchase plans
Family owned and operated.
Long term job security
Discounts on products and services
Service Center Closed Saturdays & Sundays
Duties and Responsibilities
Works with customers and technicians to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customers.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills, including a commitment to attendance and punctuality.
Fantastic communication skills.
Professional, well-groomed personal appearance.
Manufacturer Training (ability to complete upon hire).
Valid Driver's License; Clean driving record.
Willing to submit to a pre-employment background check & drug screen.
