Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
A Service Department Porter Advisor (or just Porter) moves customer & dealership vehicles, keeps lots tidy, helps with basic vehicle prep (wash, fluids, fuel), assists service consultants with write-ups/keys, manages the flow of cars, and ensures the service drive is welcoming, acting as a bridge between customers and technicians for smooth service operations.
Key Responsibilities
Vehicle Management: Park, retrieve, and organize vehicles on the lot and in the service drive; move cars to and from service bays; manage loaner vehicle availability.
Customer Assistance: Greet customers, assist with vehicle check-in/out, offer refreshments in the lounge, and handle basic customer requests.
Vehicle Preparation: Wash exteriors, clean interiors, check tire pressure, add fuel/fluids (like windshield washer fluid), and ensure vehicles are presentable.
Service Support: Assist Service Advisors with tagging vehicles, returning keys, and ensuring paperwork is in order; update repair order statuses.
Lot & Facility Maintenance: Keep the service drive, lot, and customer areas clean and orderly; remove debris; maintain display standards.