Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
Express Lane Manager
Job Title: Express Lane Manager
Location: Edmond, Oklahoma
Department: Service
Reports To: Service Manager
Employment Type: Full-Time
About Us:
Edmond Hyundai is a fast-growing, customer-focused automotive dealership committed to delivering top-quality service and exceptional vehicle care. We take pride in our efficient Express Lane operations and are looking for a motivated Express Lane Manager to lead our quick service team and ensure our customers receive prompt, professional service every time.
Position Summary:
The Express Lane Manager oversees all operations within the dealership’s express service lane, including supervising technicians, ensuring high-quality and timely service, maintaining workflow efficiency, and upholding safety and customer satisfaction standards. This position plays a vital role in enhancing the dealership’s reputation for quick and reliable maintenance services.
Key Responsibilities:
Supervise and support Express Lane technicians and service personnel.
Manage daily workflow to ensure timely completion of oil changes, tire rotations, and other express maintenance services.
Conduct quality checks and ensure all repair orders are properly documented.
Maintain a clean, organized, and safe work environment.
Provide guidance, training, and feedback to team members to ensure consistent performance.
Coordinate with the Service Advisors and Parts Department to ensure efficient operations.
Communicate effectively with customers and staff to ensure service expectations are met or exceeded.
Assist in diagnosing and resolving basic maintenance concerns.
Monitor productivity and recommend process improvements.
Qualifications:
High school diploma or equivalent required; technical certification preferred.
2+ years of experience in an automotive service environment; leadership experience a plus.
Strong mechanical aptitude and knowledge of automotive maintenance procedures.
Prior Service Advisor Experience a Plus
Excellent communication and organizational skills.
Ability to multitask and work in a fast-paced environment.
Valid driver’s license with a clean driving record.
[ASE certifications preferred but not required.]
Benefits:
Competitive pay plan (salary + performance incentives)
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan
Opportunities for training and career advancement
Employee discounts on vehicles, parts, and service