Provide customers (both internal and external) requested parts and accessories in a timely manner. In addition to specifying the correctly needed items, the Parts Counterperson is responsible to solicit additional sales; charges out merchandise using the Dealer Management System, follow-up on special orders, tag, store and process warranty parts, assist in conducting inventory cycle counts and keep inventory area, parts counter and retail area/displays clean and orderly.
High School
Less than 1 year
Responsibilities
Assist customers and service technicians with parts lookup, pricing, and availability
Accurately process parts orders, returns, and warranty claims
Maintain and organize parts inventory and stock levels
Monitor incoming and outgoing shipments to ensure accuracy
Support the Service Department with timely parts deliveries and order updates
Provide excellent customer service over the counter, phone, and email
Maintain a clean, professional, and efficient work area
Follow all dealership and manufacturer guidelines for parts handling and billing
Requirements
Prior automotive parts or retail counter experience preferred
Strong knowledge of Hyundai or Genesis parts systems a plus (Tekion, CDK, Reynolds, or similar DMS experience helpful)
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment
Valid driver’s license with clean driving record
Professional appearance and positive attitude
Benefits
Competitive hourly pay plus performance incentives
Health, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
Employee discounts on vehicles, parts, and service
Growth opportunities within the Rohrman Auto Group
