Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
Franchise Automotive Group looking to hire experienced Automotive BDC representative.
The BDC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. In past years commission bonuses have been in excess of $12,000 a year.
Education
· High school diploma or the equivalent.
Licenses
· Driver's License
· Sales License
Specialized
· Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.
Job-Specific Expectations
· Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires.
· Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.
· Ability to effectively communicate with customers via face-to-face, phone, chat, email or by other means of communication.
· Conduct telephone and in-person transactions courteously and promptly.
· Understand the terminology of the automobile business and keep abreast of technology changes in the product.
· Attend pertinent training and stay current with sales department concerns and sales techniques.
General Expectations
· Devote himself/herself to ensuring satisfaction to customers.
· Determine management, production, and quality requirements by asking questions and listening.
· Attend company meetings as required.
· Maintain a follow-up system that encourages follow through with assigned projects.
· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
· Understand the terminology of the business and keep abreast of technology changes in products and services.
· Know and understand the federal, state, and local requirements which govern the company’s business.
· Follow lawful directions from supervisors.
· Understand and follow work rules and procedures.
· Participate in performance management.
· Interact well with others and be a positive influence on employee morale.
· Uphold the company’s non-disclosure and confidentiality policies and agreements.
· Work evening, weekend and holiday work hours as required.
Physical Requirements
· Spend time outdoors in the weather and elements as well as time indoors in air-conditioned areas.
· Sitting, standing, walking, bending, twisting stooping kneeling, squatting, reaching, and hand/finger movement on a regular basis.
· Lifting overhead, pushing, pulling, and grasping infrequently.
· Lifting over 10-25 lbs infrequently.
Other Expectations
· Ability to read and comprehend instructions and information.
· Professional personal appearance.
· Excellent communication skills.
· Ability to meet company's production and quality standards.
Job Type: Full-time