Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Job Type
Full-time
Description
Are you looking for a Career? One where a portion of your above average earning potential is based on you.
Gurley Leep is a family-owned company with 22 locations across five states and continues to expand.
Smart Hyundai of Davenport is a leading automotive service center in the Quad Cities. We are committed to providing top-notch vehicle maintenance and repair services to our valued customers. With a dedicated team of skilled technicians and a passion for customer satisfaction, we've earned a reputation for excellence in the automotive industry.
We are currently looking for a Service Advisor to join our team and help us continue delivering exceptional service.
As a Service Advisor at Smart Hyundai, you will play a crucial role in ensuring a seamless experience for our customers. You will be the primary point of contact for customers visiting our service center, guiding them through the vehicle repair process, and ensuring their needs are met.
Service Advisor Responsibilities:
Customer Engagement: Greet customers, understand their service requirements, and provide a warm and welcoming experience.
Service Recommendations: Consult with customers to assess their vehicle's needs, provide service recommendations, and explain repair options.
Estimates and Quotes: Prepare accurate cost estimates for repairs and provide transparent quotes to customers.
Scheduling: Schedule service appointments and ensure efficient allocation of resources in the service department.
Communication: Keep customers informed about the progress of their vehicle repairs and address any questions or concerns.
Quality Assurance: Verify completed work meets our high-quality standards and discuss the repairs with customers upon pickup.
Documentation: Maintain accurate service records, including invoices and repair orders.
Customer Satisfaction: Ensure customer satisfaction by addressing any issues promptly and professionally.
Benefits of being a Smart Hyundai Service Advisor:
Highly Competitive Compensation and Benefits (Average service advisor salary in the United States ranges between $38,286 to over $100,000!)
Paid Training/Professional Development
5 Day work week with flexible hours
Medical, Dental, Vision, and Life Insurance
Paid Time Off up to ten days in your first year
401(K) Plan with company match
Scholarship Program for your dependents
Vacation Savings Plan with company match
Team Member Referral Program
[SHY123]
Requirements
Must have 3+ years of experience
Possess an acceptable driving record with a valid driver's license.
A positive outgoing team player who is focused on providing above-industry-standard customer service.
The ability to multi-task and be meticulous in a fast-paced work environment.
Effective communication & organizational skills.
