Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Additional Information
Responsibilities
Greet customers promptly in a friendly and professional manner.
Listen to customer concerns and accurately document vehicle service needs.
Provide repair and maintenance recommendations using factory guidelines.
Prepare accurate repair orders and obtain proper approvals.
Communicate clearly with technicians, ensuring customer concerns are addressed.
Keep customers informed on repair status, costs, and completion times.
Review completed repairs with customers, ensuring satisfaction before vehicle delivery.
Promote dealership-recommended maintenance services and Hyundai programs.
Maintain high CSI (Customer Satisfaction Index) scores through excellent service.
Qualifications
Previous automotive service advisor or related experience preferred (Hyundai/Kia experience a plus).
Strong communication and interpersonal skills.
Ability to handle multiple tasks in a fast-paced environment.
Basic computer skills and familiarity with dealership management software (Tekion, CDK, Reynolds & Reynolds, etc. preferred).
Valid driver’s license with clean driving record.
Customer-focused mindset and a positive, team-oriented attitude.
Benefits
Competitive pay plan (base salary + commission/bonus structure).
Health, dental, and vision insurance.
Paid time off and holidays.
401(k) retirement plan with employer match.
Factory training and career development opportunities.
Employee discounts on vehicles, parts, and service.
